Privacy Policy

Welcome to our Website. We take the protection of your personal information very seriously. This Privacy Policy explains how we collect, use, store, share and protect your personal information, as well as the rights you are entitled to. By using this Website, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree with this Policy, please stop using the Website.

1. What Information We Collect and How We Collect It

1.1 Information You Voluntarily Provide

When you register an account, leave messages, submit forms, contact customer service or subscribe to notifications, you actively provide us with:

Account information: nickname, mobile phone number, email address;
Business information: consultation content, messages and requirements you submit;
Transaction information (if applicable): payment information and invoicing information.
Sensitive personal information (ID number, bank card information, biometric information, etc.): We will not collect such information unless it is necessary and we obtain your separate explicit consent.

1.2 Information Automatically Collected When You Visit

When you access the Website, our servers, cookies and analytics tools may automatically collect:

IP address, device model, operating system and browser type;
Access time, page browsing records, referring page and click behaviors;
Cookies and similar identifier information. We use such information for access statistics, troubleshooting, security protection and website experience optimization. You may disable cookies in your browser settings; however, some functions of the Website may not work properly.

1.3 Information We Do Not Collect

Without your separate and clear consent, we will not collect your health information, biometric data, location tracks or other sensitive information.

2. Purposes of Processing Your Information

We process your information in accordance with the principles of lawfulness, legitimacy and necessity for the following purposes:

Providing and maintaining website services, responding to your consultations, messages and account-related requests;
Account verification, identity validation and delivery of notifications and replies;
Website security protection, malicious access prevention and fault troubleshooting;
Product and service improvement and user behavior analysis (anonymization is preferred);
Compliance with legal requirements and responding to lawful requests from regulatory authorities;
Sending marketing communications with your separate consent (you may opt out at any time). We will not use your personal information for purposes unrelated to this Policy.

3. Information Storage and Retention Period

Storage location: Your personal information is mainly stored within the territory of mainland China. If cross-border data transfer is necessary, we will obtain your separate consent and complete required procedures such as security assessment for outbound data transfer in accordance with the law.

Retention period:

Account information: retained while your account remains active. After you close your account, we will delete or anonymize your data in accordance with our procedures.
Where laws and regulations specify other retention periods, such periods shall prevail. Anonymized information is no longer regarded as personal information and may be used by us in accordance with applicable laws.

4. Sharing, Transfer and Public Disclosure of Information

We will not sell your personal information to third parties.

Processing by entrusted service providers: We may entrust service providers (hosting, analytics, SMS and email service providers) to process information. We will sign confidentiality agreements with such processors and require them to process information only as instructed by us and not use it for other purposes.
Disclosure under legal requirements: We may disclose information upon receipt of lawful documents issued by competent authorities such as public security and cyberspace administration authorities.
Merger or acquisition: In the event of a change of operator, merger or acquisition, your personal information may be transferred. We will notify you in advance, and you have the right to close your account.
Other sharing: Except for the circumstances above, we will not share or transfer your personal information to third parties without your explicit consent.

5. Information Security Measures

We adopt industry-standard security measures to protect your data, including HTTPS encryption for data transmission, access permission control, log auditing, regular security inspections and data backup. Please note that no data transmission over the Internet can be guaranteed to be 100% secure. If a personal information leakage risk occurs, we will notify affected users and relevant regulators as required by law.

6. Protection of Minors

This Website is intended for general audiences. We do not knowingly collect personal information from children under the age of 14. If you are under 14 years old, please use this Website only with the consent and supervision of your guardian. If we become aware that we have inadvertently collected personal information from a minor, the guardian may contact us and we will delete such information promptly.

7. Your Rights in Relation to Your Personal Information

You may exercise the following rights via the contact channels specified on the Website:

Right to know and right to obtain a copy: request access to and obtain a copy of the personal information we hold about you;
Right to rectification: request correction if your information is inaccurate;
Right to erasure (right to be forgotten): request deletion of your personal information where applicable (by closing your account);
Right to withdraw consent: you may withdraw your consent for marketing communications, cookies or other processing. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal;
Account cancellation: after account cancellation, we will clean up your data in accordance with our rules;
Right to complain: if you are dissatisfied with our handling of your information, you may file a complaint with cyberspace administration or market supervision authorities.

Identity verification: We may verify your identity before handling your requests to prevent unauthorized operations.

8. Third-Party Links

The Website may contain links to external websites. Those third-party websites have their own privacy policies. This Policy does not apply to third-party sites, and we are not responsible for their personal information practices. Please review the privacy policy of any third-party website you visit.

9. Policy Updates

We reserve the right to update this Privacy Policy from time to time. Revised versions together with the update date will be posted on a prominent area of the Website. For material changes (such as changes to the scope of collected information or sharing rules), we will notify you where reasonably practicable. Your continued use of the Website after updates constitutes acceptance of the revised Policy.

10. Contact Information and Dispute Resolution

If you have questions or requests regarding this Privacy Policy or our processing of your personal information, please contact us through the contact information displayed on the Website. Any dispute arising out of this Policy shall first be resolved through negotiation. If negotiation fails, the dispute shall be submitted to the competent people’s court at the place where the website operator is located.